Responsible Gaming
Gaming Should Be Entertainment, Not Income
At From Down Under, we're committed to promoting responsible gaming practices. Online pokies and casino games should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Remember: the house always has a mathematical edge, and you should never gamble with money you cannot afford to lose.
Age Verification
In Australia, you must be 18 years of age or older to participate in gambling activities, including online pokies. It is illegal for anyone under 18 to gamble. We take age verification seriously and encourage parents and guardians to monitor internet usage and help protect young people from gambling harm.
Warning Signs of Problem Gambling
Do you recognise any of these warning signs in yourself or someone you know?
- Chasing losses by gambling more to recover money lost
- Hiding gambling activities or lying about the amount spent
- Gambling with money needed for essentials (rent, food, bills)
- Feeling anxious, irritable, or restless when not gambling
- Neglecting relationships, work, or personal responsibilities
- Repeatedly trying and failing to reduce or stop gambling
- Using gambling to escape problems or negative feelings
- Borrowing money to fund gambling activities
- Experiencing financial difficulties due to gambling
- Gambling for longer periods than intended
If you recognise any of these signs, help is available.
Self-Help Tools & Responsible Gaming Features
Many online gaming platforms offer tools to help you stay in control:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a limit on how much you're willing to lose
- Reality Checks: Receive pop-up reminders showing how long you've been playing and how much you've spent
- Session Time Limits: Set automatic log-out times to prevent extended gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from gaming platforms
- Account Cooling Off: Take a break from gambling for a set period
Use these tools proactively to maintain control over your gaming.
Support & Helpline Resources
If you or someone you know is struggling with problem gambling, confidential support is available:
Australia
- Gambling Help Online – Free, confidential counselling and support for Australians
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call from anywhere in Australia) - Gamblers Anonymous Australia – Peer support meetings
Website: www.gamblersanonymous.org.au
International Resources
- GamCare (United Kingdom) – Advice and support for problem gambling
Website: www.gamcare.org.uk - GamStop (United Kingdom) – National self-exclusion scheme
Website: www.gamstop.co.uk - Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org - National Council on Problem Gambling (United States)
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700
Need Help? Reach Out Today
Problem gambling is a treatable condition. There is no shame in seeking help. If you're struggling with gambling, please contact one of the support organisations listed above. Whether you need someone to talk to, practical advice, or professional treatment, support services are confidential and free.
If you're in crisis, please call 000 (Australia) or contact Lifeline on 13 11 14.
Our Commitment
From Down Under is committed to promoting a safe and responsible gaming environment. We support industry-wide efforts to prevent problem gambling and protect vulnerable players. If you have feedback or concerns about responsible gaming practices, please contact us.